Offering our support in times of need
ME Bank understands the importance of a meaningful and effective approach to customer hardship and the continuing need to support our customers during tough times.
Financial Relief through our Customer Hardship Policy
Our Hardship Policy and assistance package aids customers experiencing financial difficulty. This Policy and assistance package is a long-standing element of our commitment to customer support and includes:
- mortgage relief
- fee relief
- variation to contract terms- customer support, counselling and advice
- staff training and support
Customers are encouraged to call us for assistance and advice as early as possible in instances of financial difficulty.
For further financial tips and advice, visit the Australian Securities and Investment Commission website www.fido.gov.au.
Recent hardship:
Cyclone Yasi (Qld) and Cyclone Bianca (WA)
In early 2011, severe Tropical Cyclone Yasi was one of the most powerful cyclones to have affected Queensland since records commenced and Tropical Cyclone Bianca damaged Wheatbelt homes across Perth's metropolitan area.
ME Bank offers our customers who were affected by Cyclone Yasi:
- mortgage relief
- fee relief
- variation to contract terms- customer support, counselling and advice
- staff training and support
Our Customer Help Team is in place to assist customers on
Links
- Donate to the Premier's Disaster Relief Appeal
- Cyclone Yasi - Financial Assistance for those affected
- Check on evacuated family and friends
- Check road conditions, traveller advice and closures in affected areas
Queensland/Northern NSW Floods
ME Bank's Flood Task Force Team
An ME Bank Flood Task Force Team was established to ensure our customers, employees and local communities impacted in Queensland and Northern New South Wales receive every possible support through this difficult time.
ME Bank has a Customer Hardship Policy available to eligible customers offering a payment relief programme. The Policy seeks to help reduce the financial burden of ME Bank customers who have suffered loss of property, employment or are facing any other financial difficulties at this time.
A Customer Help Team is in place to assist these customers and they can be contacted on
How you can help
Donations
If you wish to donate:
Volunteers
Those wishing to volunteer their time can visit Volunteering Queensland to register.
For further information, support and assistance on the floods go to the Queensland Government website.
Press Releases
| ME Bank extends its support further for flood-affected Australians | |
| ME Bank to reduce financial burden for flood-affected members |
Contact ME
- Product Enquiries
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Personal Ph 13 15 63 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Existing Customers
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Personal Ph 1300 654 998 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Phone Banking
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Personal Ph 1300 654 998 Business Ph 1300 658 108